DELIVERY AND RETURN

Frequently Asked Questions

DELIVERY

How long does shipping and delivery take?

DELIVERY TO FRANCE
Delivery with Colissimo Suivi: 48/72h

DELIVERY TO UE COUNTRIES
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO EUROPE (no- UE)
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO THE REST OF THE WORLD
Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)

Delivery takes 48 hours (Mondays to Friday) maximum within the limits of stock availability. This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…).
Your order is then handing to the carrier.
You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of you parcel

What are the methods and rates of delivery?

DELIVERY METHODS: via Colissimo Suivi. (French Post)
DELIVERY RATES: They are calculated automatically when you place your order depending of weight and the country chosen.
You can view the amont in your shopping cart.

How long does it take for my order to be processed?
Processed take generally 24 hours. This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…). You will be kept informed by email of the preparation and delivery of your package. Your order is then handing to the carrier.
Can my order be shipped abroad?

France – Andorre – Allemagne – Australie – Autriche – Belgique – Cana da -Danemark – Espagne – Etats Unis (USA) – Finlande – Grece – Italie -Luxembourg – Malte – Monaco – Norvege – Nouvelle Zelande – Pays Bas -Pologne – Polynésie Française – Portugal – Royaume Uni – Russie – San
Marino – Suisse – Suede – Afrique du Sud – Arabie Saoudite – Bahamas – Bahrain – Barbades – Biélorussie – Brésil – Bulgarie – Chypre – Croatie – Dominique – Estonie – Guyane Française – Hongrie – Island – Israël – Koweït – La Réunion – Lettonie – Litunie – Martinique – Maurice – Qatar-Roumanie – République Tchèque – Emirats Arabes Unis – Saint Barthélemy -Saint Martin – Sechelles – Slovénie – Slovaquie

DELIVERY TO FRANCE

Delivery with Colissimo Suivi: 48/72h

DELIVERY TO UE COUNTRIES

Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO EUROPE (no- UE)

Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO THE REST OF THE WORLD

Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)

What do you do with my personal informations?

The information that you sent us to fulfil you order is only used in the context of our business relationship. This informations will not be shared with third parties or resold.

According to the French law relative to the computing, to the files and to the libertines ( CNIL ) of January 6th, 1978, the information with name specific character relative to the buyers can be the object of an automated treatment.

The buyers can oppose to the disclosure of their address and phone number by indicating it to J.MARTIN TRÉPOINTES SARL www.tampicobags.com.

Also, the users have a right of access and rectification of the data concerning them, according to the law of January 06th, 1978.

Personal data policy

Newsletter: Your e-mail address is only used to send you our newsletter and information about our activities. You can at any time use the unsubscribe link embedded in each of our emails. By subscribing to the newsletter, you accept the terms of the personal data policy.

How do I know the status of my order?

Colissimo , tracking parcel

You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of you parcel.

What should I do if I am not home at the time of delivery?
With Colissimo, the parcel is delivered directly to you and if you are not at home at the time, a non-delivery notice will be deposited in your mailbox. This notice indicates the time and the day of the attempted delivery, as well as the post office where  you can pick up the parcel. You will need to go to the post office indicated with the non-delivery notice left by the postman and a proof of identity to pick up the parcel.You then have a time of 14 days, after which the parcel will be returned us.

RETURN

What should I do to return a product and how long do I have to return it?

You have a legal time frame of 14 days – as of the delivery of your order within which you must notify us of your intention to return an item, the reason for its return and return the item.

– Replace the entire article in its original packaging – only articles returns in their original condition will be accepted and reimburdes.
– Return the parcel by Colissimo Suivi to the following address:

J.MARTIN TRÉPOINTES SARL
4 RUE SAINT AGNAN
24400 MUSSIDAN
FRANCE

In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition redy to be resold and in their original packaging. They must not be worm or used, no have deteriorated in any way, no matter how small, and must be perfectly clean. Any items that is damaged, incomplete or whose original packaging has deteriorated will not be refunded or exchanged.

Address I have to return it?

– Replace the entire article in its original packaging – only articles returns in their original condition will be accepted and reimburdes.
– Return the parcel by Colissimo Suivi to the following address:

J.MARTIN TRÉPOINTES SARL
4 RUE SAINT AGNAN
24400 MUSSIDAN
FRANCE

 

How much will it cost me to return a product?

If the return is due to an error on our part, the cost of redelivery will of course de repaid in full on proof of purchase.
On the other hand if you are not satisfied with the product, the cost of return remains at your expense and we will refund your order.

How will I be reimbursed?
Your refund will be made on the credit card used to pay for the product by recrediting it under the name J.MARTIN TREPOINTES “tampicobags.com”, within 24 hours from the date of return of the package reception.
Legal time to return a product?
You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.
Legal time to return a product?
You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.

NEED HELP!

For any other questions do not hesitate to contact our customer service

4 rue saint agnan 24400 MUSSIDAN FRANCE

 

+33(0)962123802 +33(0)553810043