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THE COMPANY

J.MARTIN TRÉPOINTES SARL TAMPICOBAGS® with a capital of 7622.45 Euros the head office of which belongs to Mussidan (24) (France), registered to the commercial register of Périgueux (24) France under the number 378 289 615 (1990 B 00184).
N°VAT FR 91 378 289 615- APE 1512Z

MANAGER DIRECTOR
Madam Nicole MARTIN

COPYRIGHT
All the elements of this site, and site itself, are protected by registered trademark, andor all other intellectual property rights. These elements are the exclusive property of J.MARTIN TRÉPOINTES SARL TAMPICOBAGS® – www.tampicobags.com andor its members andor subsidiaries. All these rights is reserved for the whole world. The name and the brand TAMPICOBAGS®, the logos, the style of the police, the logo, and all the depicted signs on this site are and will remain the exclusive property of J.MARTIN TRÉPOINTES SARL / www.tampicobags.com andor its members andor subsidiaries.

ADRESS
Offices – Workshops

J.MARTIN TRÉPOINTES SARL
4 rue Saint Agnan
24400 Mussidan
FRANCE

PHONE
+33(0)9 62 12 38 02 / +33(0)5 53 81 00 43

EMAIL
serviceclient@tampicobags.com

This website is published by:
TAMPICOBAGS®
J.MARTIN TRÉPOINTES SARL

 

General terms of sale online shop conditions

GENERALES  CONDITIONS
The present terms of sale are concluded on one hand by the company J.MARTIN TRÉPOINTES SARL TAMPICOBAGS® with a capital of 7 622.45 Euro the head office of which belongs to Mussidan (24) FRANCE, registered to the commercial register of Périgueux (24) under the number 378 289 615 (on 1990 B 00184) below called J.MARTIN TRÉPOINTES SARL – www.tampicobags.com and on the other hand, by every physical or moral person wishing to proceed to a purchase.

OBJECT
The present terms of sale aim at defining the contractual relations between J.MARTIN TRÉPOINTES SARL TAMPICOBAGS® – www.tampicobags.com and the buyer and the conditions applicable to any purchase made by means of the retail website of J.MARTIN TRÉPOINTES SARL -www.tampicobags.com.
The acquisition of the good or the service through the present site implies an unconditional acceptance by the buyer of the present terms of sale.
hese terms of sale will prevail over all other general or particular conditions not expressly approved by J.MARTIN TRÉPOINTES SARL -www.tampicobags.com.
J.MARTIN TRÉPOINTES SARL -www.tampicobags.com saves to be able to modify his terms of sale at any time.In that case, the applicable conditions will be the one current in the date of the order by the buyer.

CHARACTERISTICS OF THE GOODS (PROPERTIES) AND THE PROPOSED SERVICES
Products and offered services are the ones which appear in the catalogue published in the site of J.MARTIN TRÉPOINTES SARL TAMPICOBAGS® -www.tampicobags.com.
These products and services are offered within the limits of available stocks.
Every product is accompanied with a description established by the supplier.
Articles proposed in the sale on the present site cannot be resold nor distributed in any way by the buyer.
As such, the present General Conditions of Sale concern, on an exclusive basis, only the not trading physical persons.
It is clarified in this respect expressly that only purchases made on the site “www.tampicobags.com” can benefit from the profit of the present General Conditions of Sale, all the bought articles www.tampicobags.com otherwise than on this site being expressly excluded from the profit of measures stipulated here.

GUARANTY
Elements and information presented on this site can contain errors, in particular typographic.
The responsibility of www.tampicobags.com cannot be commit for any inaccuracy or error, no more than for any damage or damage caused by, or resulting from the faith which the user will have trusted in the information obtained on, or through this site in particular, without that this list is restrictive. Because of any photography or any difference of colour, nuance or dimensions between the images shown on the site and the delivered articles. It is of the exclusive responsibility of the buyer to estimate the information, the photos and the other available contents through this site.
This site and the information and elements contained on this site may be modified at any time, regularly and without advance notice nor later information.
www.tampicobags.com articles described on this site is representative available collections. All the article www.tampicobags.com is not however presented on this site. The style, the models and the colours of articles presented on this site may of change at any time .
All the articles exposed on the present site are made in France in the respect for the use the best materials and for the best to know how to make. www.tampicobags.com guarantees the authenticity of all the articles bought through this site. All the articles ordered through this site will be delivered from France.
Articles bought on the present site are subjected in the conditions of statutory guarantees, in particular articles L.211-4, L.211-5 and L.211-12 of the French Code of the consumption as well as articles 1641 and 1648, first paragraph of the Civil French code.
However, the deteriorations arisen following an abnormal use, following a tear, following an accident, following an unsuitable maintenance, or by negligence because of the buyer are not covered .
In any case, the guarantee cannot be superior to the amount of the value of products at the origin of the responsibility of J.MARTIN TRÉPOINTES SARL /www.tampicobags.com.

RATES
The prices appearing in this site are prices including tax in euro taking into account the applicable VAT in the day of the  order ; any change of the rate can be echoed on the price of products or services.
www.tampicobags.com saves to modify its prices at any time, being however understood that the price appearing in this site the day of the  order will be the only one applicable to the buyer.
The indicated prices do not include the expenses of treatment of orders, transport and delivery.

ORDERS
The buyer, who wishes to buy a product or a service owes necessarily:
– Fill the form of identification on which he will indicate all the wanted address and if you want your phone number
– Fill  the on-line order form by giving all the references of products or chosen services
– to validate its order having verified it
– make the payment in the planned conditions – confirm its order and its payment
The confirmation of the order leads to acceptance of the present terms of sale, the recognition
to have completed it knowledge and the renunciation to take advantage of its own conditions of purchase or of the other conditions.
All the supplied data and registered confirmation will be worth proof of the transaction.
The confirmation will be worth signature and acceptance of the made operations.
The salesman will communicate by e-mail confirmation of the registered command.

DELIVERIES
The deliveries are made for the address indicated in the order form.
In case of delay in delivery, J.MARTIN TRÉPOINTES SARL / www.tampicobags.com cannot be considered as person in charge.
The buyer is anxious to verify the state of the packaging of the goods in the reception and to indicate the damages due to the carrier.
Products travel at the risks and the dangers of the buyer. Any abnormality concerning the delivery (average, product missing with regard to the delivery order, the damaged parcel, produced broken) must be necessarily indicated in service of the Post office or quite other service provider of delivery by the addressee in the form of complaints (form to be removed in post office). The buyer will have to inform about any complaint J.MARTIN TRÉPOINTES SARL / www.tampicobags.com company.
The delivery deadlines are given only as a rough guide, if these overtake thirty days as from the order, the sale contract can be cancelled and the paid off buyer.
The amount of expenses relative to the delivery will be communicated to the buyer during his connection on the present site according to the country of destination as well as models and the number of articles
The deliveries of articles bought on the present site will be entrusted to the services of The Post office or to quite other haulage companies, what the buyer declares to know perfectly and irrevocably to accept.

DELIVERY METHODS: via Colissimo Suivi French Post
DELIVERY RATES: They are calculated automatically when you place your order depending of weight and the country chosen.
You can view the amont in your shopping cart.

DELIVERY TO FRANCE
Delivery with Colissimo Suivi: 48/72h
DELIVERY TO UE COUNTRIES
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO EUROPE (no- UE)
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)
DELIVERY TO THE REST OF THE WORLD
Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)
Delivery takes 48 hours (Mondays to Friday) maximum within the limits of stock availability. This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…). Your order is then handing to the carrier.
You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of you parcel

RETRACTION
Right of retraction: any article bought on this site can be paid off in application of the law of retraction planned in the article L 121-20 of the French Code of the consumption.

RETURN
Any return must be reported beforehand to the Customer Service J.MARTIN TRÉPOINTES SARL / www.tampicobags.com. the product must be returned within 14 (fourteen) calendar days from its receipt recommended Colissimo with the original invoice attached, using the procedure described below:

You need only to enter your customer account section:
– Replace the entire article in its original packaging – only articles returns in their original condition will be accepted and reimburdes.
– Return the parcel by Colissimo Suivi to the following address:

J.MARTIN TRÉPOINTES SARL
4 rue saint agnan
24400 Mussidan
FRANCE

Only the products returned in their original packaging complete, intact, and in perfect condition for resale.
Any product that has been damaged, used, damaged or soiled will not be refunded or exchanged.
This right of withdrawal is without penalty, except the return charges. In the case of the exercise
rights, the buyer has the option of requesting either a refund of amounts paid,
either exchange the product. In the case of an exchange, the return will be at the expense of the buyer.
If the right of withdrawal, J.MARTIN TRÉPOINTES SARL TAMPICOBAGS® – www.tampicobags.com will make every effort
Buyer to pay within 7 calendar days.
The buyer will then be paid off by transfer of his bank account ( secure transaction ).
It is stipulated besides expressly that any refund can be made only in the exclusive profit of the buyer having settled the price of the order.

TERMS OF PAYMENT
The price is due with the order.
Payments will be made by bank card, VISA, AMERICAN EXPRESS, MASTERCARD,  CARTES DE CRÉDIT and will be realized by means of the system which uses the protocol ENCODING SSL (secure socket layer).
So that the passed on information is coded by a software and so that no third (third party) can acquaint with it during the transport on the network.
Every buyer wishing to place order will have to enter and validate his address, the ordered article and the total price . The buyer will be invited to fill the number of his bank card, as well as the expiry date and the visual cryptogram associated.
The buyer guarantees to the company J.MARTIN TRÉPOINTES SARL – www.tampicobags.com that he have authorizations possibly necessary to use the method of payment by bank card during the validation of the order form. The J.MARTIN TRÉPOINTES SARL www.tampicobags.com LIMITED COMPANY reserves the right to suspend any management of the order and any delivery in case of refusal of authorization of payment by bank card on behalf of the officially accredited bodies or in case of not payment.
The J.MARTIN TRÉPOINTES SARL – www.tampicobags.com COMPANY reserves in particular the right to refuse to make a delivery or to honour an order emanating from a buyer who would not have settled totally or partially a previous order or with whom a dispute of payment would be in progress  in court administration.
The J.MARTIN TRÉPOINTES SARL – www.tampicobags.com COMPANY can make a procedure of check of the orders intended to assure that no person uses the banking address and phone number of another person without him/her knowing. Within the framework of this check, it will be asked to the customer to send by fax to J.MARTIN TRÉPOINTES SARL – www.tampicobags.com a copy of an ID card as well as a documentary evidence of place of residence.
The order will be validated only after reception and check by our services of the sent documents .
The buyer will validate his order by clicking the button ” validate”, so authorizing the immediate debit of the amount of his order.
This validation will be worth conclusion of the sale contract between the parties and will commit them in a irrevocable way, with the exception of the orders that J.MARTIN TRÉPOINTES SARL   www.tampicobags.com will always have the power to refuse if they appear to it as suspect and susceptible to be made with the intention of resale, or still if they are made in violation of the present General Conditions of Sale, either concern articles which are not available in stock. J.MARTIN TRÉPOINTES SARL /www.tampicobags.com will acknowledge receipt of the order by e-mail from its validation by the buyer.The orders concluded by the buyer are firm and irrevocable, and are subjected to the present General Conditions of Sale SIGNATURE AND PROOF For any payment by bank card made on the present site, the electronic certificate delivered by the administrator of secure data payments will be worth proof of the amount and the date of the transaction occurred , according to the articles 1316 and following ones of the French Civil code. In the respect for these measures, the dates and times of the server will be valid between the Parties. In every case, the validation of the order will be worth signature and express, irrevocable and definitive acceptance of all the transactions made on the present site. J.MARTIN TRÉPOINTES SARL – www.tampicobags.com will archive order forms and invoices on a reliable and long-lasting support establishing a faithful copy,  according to provisions of the article 1348 of the French Civil code.

RESPONSIBILITY
This site and its contents are presented “as is” and ” according to the available funds “.
TAMPICO.FR expressly excludes bringing some guarantee whatever nature it, express or implicit, is in particular, without the fact that this list is limitative , brings no guarantee of correspondence or absence of programs pirates (such as viruses, worms , or Trojans)
Nor any guarantee of value or use suited in connection with this site and its contents.
J.MARTIN TRÉPOINTES SARL www.tampicobags.com does not assert and does not guarantee that the information contained on this site is exact complete or up to date, nor that this site is exempt from any defect and does not guarantee more the correction of these possible defects. The Buyer agrees, by the simple navigation on this site, to use this site at his only risks and dangers as well as to assume as a consequence the whole responsibility for any loss of usage, loss of data, and the costs incurred in the repairs and in the interventions relatives in any equipment andor software which the buyer would have used to navigate this site and J.MARTIN TRÉPOINTES SARL www.tampicobags.com cannot be held as being originally or person in charge in any way for any damage of no sort arisen on the occasion of, caused by or in connection with the use of this site.
J.MARTIN TRÉPOINTES SARL www.tampicobags.com cannot be considered as person in charge for any delay or failure in the delivery of articles, as it is expressly stipulated in the present General Conditions of Sale, when these incidents will result, for all or any, from circumstances independent from its will, from its control or from its diligences.
The buyer undertakes to protect, to indemnify and to release from J.MARTIN TRÉPOINTES SARL www.tampicobags.com any responsibility , its members and  managers , employees and shareholders, against and for any complaint, damage, expenses, outlays. In particular, without that this list is restrictive, the fees usually practised by the representatives, the lawyers as well as all the legal costs, resulting of or concerning in the use of this site.

INTELLECTUAL PROPERTY
All the elements of this site, and site itself, are protected by registered trademark, andor all other intellectual property rights. These elements are the exclusive property of J.MARTIN TRÉPOINTES SARL www.tampicobags.com andor its members andor subsidiaries. All these rights is reserved for the whole world.
The name and the brand TAMPICOBAGS®, the logos, the style of the police, the logo, and all the depicted signs on this site are and will remain the exclusive property of J.MARTIN TRÉPOINTES SARL / www.tampicobags.com andor its members andor subsidiaries.
Elements contained on this site are only presented for information and in a promotional purpose
It is reminded that this site is only intended for a personal and not commercial use.
It is formally forbidden to the buyer to download or to copy elements of this site otherwise than for his/her personal and not commercial use. No prerogatives and no rights on any element or software will be obtained by download or copies from this site.
It is formally forbidden to the buyer to reproduce (except for his personal use and not commercial use), to publish, edit, pass on, distribute, show, remove , kidnap, eliminate, add, from this site and the elements and software it contains ;
No more than to modify them or to make some work by taking them for base, neither to sell or to participate in any sale in touch with this site, the elements of this site , nor no software accruing to this site.

MAJOR CIRCUMSTANCES
None of both parties will have failed in its contractual obligations as far as their execution will be delayed, hindered or prevented by a coincidence or a major circumstance. Will be considered as major circumstances or major force any irresistible facts or circumstances, outer the parties, unpredictable, inevitable, independent from the will of the parties,  will be considered as coincidence or and which cannot be prevented by these last ones, in spite of all the efforts reasonably possible.
Both parties will get closer then, within one month, except impossibility due to the case of absolute necessity, to examine the incidence of the event and agree of conditions in which the implementation of the contract will be pursued.
If the case of major circumstances has a duration three-month-old superior, the present General Conditions of Sale can be cancelled by the injured party.
To resume, are considered as cases of absolute necessity or major force , or major circumstances or coincidences, besides those usually used as a criterion by the French civil code:
As the total or partial blocking of the means of transport , earthquakes, fires, storms, floods, lightning, the cessation of the telecommunication networks or the difficulties of the customer private external telecommunication networks .
Besides, J.MARTIN TRÉPOINTES SARL – www.tampicobags.com cannot be considered as person in charge of any grave event preventing the smooth functioning of the company.

PRIVATE DATABASE  ELEMENTS
According to the French law relative to the computing, to the files and to the libertines ( CNIL ) of January 6th, 1978, the information with name specific character relative to the buyers can be the object of an automated treatment.
The buyers can oppose to the disclosure of their address and phone number by indicating it to J.MARTIN TRÉPOINTES SARL www.tampicobags.com.
Also, the users have a right of access and rectification of the data concerning them, according to the law of January 06th, 1978.
The treatment automated by information, including the management of the e-mail addresses of the users of the site were the object of a statement to the CNIL according to the current regulations  for the treatment NS048 concerning the management of customer databases and prospects.
The language of the present General Conditions of Sale is French and the text in French will prevail over quite other text.
In the hypothesis where the one or some of the clauses of the present General Conditions of Sale would be invalid, whatever reason it is in particular at the conclusion of a modification of legislation, or regulations, or by the effect of a decision of justice, it would know how to affect on no account the validity or the effects of the present General Conditions of Sale or the remaining clauses.
The present General Conditions of Sale are governed and interpreted according to the French law, without taking into account principles of conflicts of laws. In this respect, the application of the Agreement of United Nations on contract of international sale of goods is expressly pushed aside by the present and the Parties agree expressly to fall within  the exclusive competence of the French courts any dispute susceptible to arise on the occasion of the interpretation andor of the execution of the present general conditions of sale  or in connection with the present site andor any purchase andor the attempt of purchase by its intermediary.
Newsletter: Your e-mail address is only used to send you our newsletter and information about our activities. You can at any time use the unsubscribe link embedded in each of our emails. By subscribing to the newsletter, you accept the terms of the personal data policy.

Refunds

Refunds are made after receipt and inspection of the returned goods.

Credit card: the reimbursement will be made on the bank card used for payment by recrediting it under the name J.MARTIN TREPOINTES “tampicobags.com”, and this within 24 hours from the date of receipt of the package.

PayPal: Reimbursement will be made to the PayPal account used for payment.

To be eligible for an exchange or refund, the items must not have been worn or damaged in any way and must be returned in their original packaging, in perfect resalable condition.
Only products returned in their original packaging, complete, intact, and in perfect condition for resale will be taken back.
Any product that has been damaged, used, damaged, or soiled will not be refunded or exchanged.

 

Privacy Policy

PRIVATE DATABASE ELEMENT

According to the French law relative to the computing, to the files and to the libertines ( CNIL ) of January 6th, 1978, the information with name specific character relative to the buyers can be the object of an automated treatment.
The buyers can oppose to the disclosure of their address and phone number by indicating it to J.MARTIN TRÉPOINTES SARL www.tampicobags.com.
Also, the users have a right of access and rectification of the data concerning them, according to the law of January 06th, 1978.
The treatment automated by information, including the management of the e-mail addresses of the users of the site were the object of a statement to the CNIL according to the current regulations for the treatment NS048 concerning the management of customer databases and prospects.
The language of the present General Conditions of Sale is French and the text in French will prevail over quite other text.
In the hypothesis where the one or some of the clauses of the present General Conditions of Sale would be invalid, whatever reason it is in particular at the conclusion of a modification of legislation, or regulations, or by the effect of a decision of justice, it would know how to affect on no account the validity or the effects of the present General Conditions of Sale or the remaining clauses.
The present General Conditions of Sale are governed and interpreted according to the French law, without taking into account principles of conflicts of laws. In this respect, the application of the Agreement of United Nations on contract of international sale of goods is expressly pushed aside by the present and the Parties agree expressly to fall within the exclusive competence of the French courts any dispute susceptible to arise on the occasion of the interpretation andor of the execution of the present general conditions of sale or in connection with the present site andor any purchase andor the attempt of purchase by its intermediary.
Newsletter: Your e-mail address is only used to send you our newsletter and information about our activities. You can at any time use the unsubscribe link embedded in each of our emails. By subscribing to the newsletter, you accept the terms of the personal data policy.

The information that you sent us to fulfil you order is only used in the context of our business relationship. This informations will not be shared with third parties or resold.
According to the French law relative to the computing, to the files and to the libertines ( CNIL ) of January 6th, 1978, the information with name specific character relative to the buyers can be the object of an automated treatment.
The buyers can oppose to the disclosure of their address and phone number by indicating it to J.MARTIN TRÉPOINTES SARL www.tampicobags.com.
Also, the users have a right of access and rectification of the data concerning them, according to the law of January 06th, 1978.

 

 

Cookies Informations

COOKIES POLICY

This Cookie Policy was last updated on 5 mars 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland
1. Introduction
Our website, https://tampicobags.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statisticscookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content from Facebook et Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook et Instagram. This content is embedded with code derived from Facebook et Instagram and places cookies. This content might store and process certain information for personalized advertising. Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook et Instagram are located in the United States.
6. Placed cookies
Google reCAPTCHA Marketing/Suivi
Consent to service google-recaptcha
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Enregistrer les préférences”, you consent to us using the categoriesof cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can
disable the use of cookies via your browser, but please note that our website may no longer workproperly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookiesYou can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about
these options, please refer to the instructions in the Help section of your browser. Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data: You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for. Right of access: You have the right to access your personal data that is known to us. Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish. If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details: J MARTIN TRÉPOINTES TAMPICOBAGS4 rue Saint-Agnan24400 MussidanFranceWebsite: https://tampicobags.comEmail: serviceclient@tampicobags.comPhone number: 09 62 12 38 02 This Cookie Policy was synchronized on 15 août 2022.

 

Order

How to shop on Tampicobags

To order an item, select your color and click on “add to basket” to place it in your basket. Click on “go to basket” to see all the items in your basket or click on “payment”.

 

Order confirmation

After placing your order confirmation with the order number will appear on your page.
An email with in progress order will be sent to you.
An email with the tracking number will be sent after your order is dispatched.

 

Change your order

Unfortunately, it is not possible to change/add/remove an item or change the delivery address of an order once it has been placed.
If your order has not yet been processed by our logistics department, you can cancel it entirely and reorder with the correct items/color/address.
To learn more about refunding your order, please see the Returns & Exchanges section.

 

Cancel your order

In order to be able to deliver your orders as quickly as possible, we process them immediately. The cancellation of your order is only possible if it has not been processed, therefore within a very limited time. Please contact our customer service as soon as possible by phone or via the contact form to cancel your order.
See the Returns & Exchanges page for more information.

 

Use of order data
The information that you sent us to fulfil you order is only used in the context of our business relationship. This informations will not be shared with third parties or resold.
According to the French law relative to the computing, to the files and to the libertines ( CNIL ) of January 6th, 1978, the information with name specific character relative to the buyers can be the object of an automated treatment.
The buyers can oppose to the disclosure of their address and phone number by indicating it to J.MARTIN TRÉPOINTES SARL www.tampicobags.com.
Also, the users have a right of access and rectification of the data concerning them, according to the law of January 06th, 1978.
How we use personal data is explained on our Privacy Policy page and our General Conditions of Sale online.

Shipping & tracking

Shipping tracking

You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of you parcel.
If you cannot track your parcel with the tracking numbers, please try again after a few hours as the carrier needs time to active it.

 

Delivery address

The delivery address can be different from the billing address.
At the check-out page, in the second step with “Your Details”, please untick the box dedicated “Deliver to a different address”. After unticking the box, the billing address section will appear.

If you fill in the wrong address, please notify us as soon as possible so that we can change it.

If the wrong address is filled in, the carrier will not be able to deliver your package, so it will be returned to us automatically.

You will be charged for reshipping costs.

 

Method and rates delivery

Delivery via Colissimo Suivi. (French Post)
They are calculated automatically when you place your order depending of weight and the country chosen.
You can view the amont in your shopping cart.
We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. The box dimensions are appropriate and your items are properly protected.

 

How long does it take for my order to be processed?

Processed take generally 24 hours (Monday – Friday). This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…). You will be kept informed by email of the preparation and delivery of your package. Your order is then handing to the carrier.

You will receive a dispacht confirmation including a tracking number as soon as we have transferred the order to the carrier.

 

How long does shipping and delivery take?

FRANCE
Delivery with Colissimo Suivi: 48/72h

UE COUNTRIES
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

EUROPE (no- UE)
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

REST OF THE WORLD
Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)

Delivery takes 48 hours (Mondays to Friday) maximum within the limits of stock availability. This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…).
Your order is then handing to the carrier.
You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of you parcel.

 

What should I do if I am not home at the time of delivery?

With Colissimo, the parcel is delivered directly to you and if you are not at home at the time, a non-delivery notice will be deposited in your mailbox.

This notice indicates the time and the day of the attempted delivery, as well as the post office where  you can pick up the parcel. You will need to go to the post office indicated with the non-delivery notice left by the postman and a proof of identity to pick up the parcel.

You then have a time of 14 days, after which the parcel will be returned us.

If you do not collect your package from the post office, it will be automatically returned to us, you will be charged for reshipping costs.
You will be charged for reshipping costs.

 

 

Can my order be shipped abroad?
Countries where orders are shipped: France – Andorre – Allemagne – Australie – Autriche – Belgique – Cana da -Danemark – Espagne – Etats Unis (USA) – Finlande – Grece – Italie -Luxembourg – Malte – Monaco – Norvege – Nouvelle Zelande – Pays Bas -Pologne – Polynésie Française – Portugal – Royaume Uni – Russie – San Marino – Suisse – Suede – Afrique du Sud – Arabie Saoudite – Bahamas – Bahrain – Barbades – Biélorussie – Brésil – Bulgarie – Chypre – Croatie – Dominique – Estonie – Guyane Française – Hongrie – Island – Israël – Koweït – La Réunion – Lettonie – Litunie – Martinique – Maurice – Qatar-Roumanie – République Tchèque – Emirats Arabes Unis – Saint Barthélemy -Saint Martin – Sechelles – Slovénie – Slovaquie.

Returns & exchange

Exchange a product

You must notify us by email or telephone of your wish to exchange or return your item.
We invite you to return the package to us only after receiving our confirmation email that the return request has been registered.

To receive the same model in a different color/size, or change models we cannot make a direct exchange.
Return the item that does not fit you and place a separate order to receive the new item.

The risks and return costs, any customs fees and taxes (non-EU countries) are the exclusive responsibility of the customer.
The shipping costs of your return package are your responsibility and it remains your responsibility until it is delivered to us.

 

Legal time to return a product?

You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.

What should I do to return a product?

Notify us of your intention to return an item, the reason for its return and return the item.

To return the product you do not wish to keep, simply:
Replace the entire article in its original packaging – only articles returns in their original condition will be accepted and reimburdes.
Return the parcel to the following address:

TAMPICOBAGS
J.MARTIN TRÉPOINTES SARL
4 RUE SAINT AGNAN
24400 MUSSIDAN
FRANCE

In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition redy to be resold and in their original packaging. They must not be worm or used, no have deteriorated in any way, no matter how small, and must be perfectly clean. Any items that is damaged, incomplete or whose original packaging has deteriorated will not be refunded or exchanged.

 

Address I have to return it?

To return the product that you do not wish to keep, simply: drop off your item in its original packaging, only items returned in their original condition and in perfect resalable condition will be accepted and refunded
Return the package to the following address:

TAMPICOBAGS
J.MARTIN TRÉPOINTES SARL
4 RUE SAINT AGNAN
24400 MUSSIDAN
FRANCE

 

How much will it cost me to return a product?

In the event that this return is due to an error on our part, of course the reshipping costs will be fully refunded upon receipt.
If, on the other hand, your product does not satisfy you, the return costs remain your responsibility, we will also refund your order.
The risks and return costs, any customs fees and taxes (non-EU countries) are the exclusive responsibility of the customer.
The shipping costs of your return package are your responsibility and it remains your responsibility until it is delivered to us.

 

How will I be reimbursed?

Refunds are made after receipt and inspection of the returned goods.

Credit card: the reimbursement will be made on the bank card used for payment by recrediting it under the name J.MARTIN TREPOINTES “tampicobags.com”, and this within 24 hours from the date of receipt of the package.

PayPal: Reimbursement will be made to the PayPal account used for payment.

To be eligible for an exchange or refund, the items must not have been worn or damaged in any way and must be returned in their original packaging, in perfect resalable condition.
Only products returned in their original packaging, complete, intact, and in perfect condition for resale will be taken back.
Any product that has been damaged, used, damaged, or soiled will not be refunded or exchanged.

 

Payment

Payment method

In our Tampicobags online store, you can pay either by credit card or PayPal.

Bredit card:
Visa
American Express
MasterCard
Google Pay
Apple Pay

You make your purchases in complete security. 3-D secure.
You pay for your purchases by credit card. You also have the option to pay via paypal. The confidentiality of the banking information that you transmit via the site to an approved banking establishment is ensured in a secure environment (SSL protocol).

You can also order by telephone: +33 (0)9 62 12 38 02
Payment by credit card.

Refund

Refunds are made after receipt and inspection of the returned goods.

Credit card: the reimbursement will be made on the bank card used for payment by recrediting it under the name J.MARTIN TREPOINTES “tampicobags.com”, and this within 24 hours from the date of receipt of the package.

PayPal: Reimbursement will be made to the PayPal account used for payment.

To be eligible for an exchange or refund, the items must not have been worn or damaged in any way and must be returned in their original packaging, in perfect resalable condition.
Only products returned in their original packaging, complete, intact, and in perfect condition for resale will be taken back.
Any product that has been damaged, used, damaged, or soiled will not be refunded or exchanged.

 

Invoice

The invoice mentioning all the information of your order will be in your package.

 

cotton

BEACH BAG S BRONZE 1

Pure cotton

Soak it completely in lukewarm water inside and out
Do not put water on leather parts.
Only use soap to clean the product.
Rinse it well.
Dry the bag upside down.
When drying, make sure to protect the fabric of the leather parts with absorbent paper.
Do not put the bag in the washing machine.
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use solvent.

Leather

JUNIOR S CUIR BLANC 1

Real leather

Keep your product away from contact with grease, and cream, make-up and parfum.
Beware not to scratch or rub your product against abrasives surfaces.
Keep your product away from damp or humid environnements
and avoid direct exposure to sunlight, keep your product
away from any direct source of heat (radiators, car interiors,
overheated by the sun, etc). Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product. Never use water to clean your product. In case of contact with water, dab the leather immediately with an absorbent, clear, lint-free cloth. Never use soap or solvent.

wool

CABAS CABAN KOALA 1

Pure wool

Hand wash with neutral soap.
Stain removal should be gentle, do not rub to avoid breaking the fibers.
Do not use stain removers.
Do not use bleach.
When drying, be sure to protect the fabric and leather parts with absorbent paper.
Avoid prolonged contact with materials likely to transfer their color pigments.
Be careful not to scratch or rub your item against abrasive surfaces.
Do not put the bag in the washing machine.
Do not use solvents.
Avoid contact with the following products: fatty substances, cosmetics, perfume.
The Cabas caban bag is ideal for every day. Pure wool. Snap button closure. Inside pocket.

Panama

DINOSAURE S PAN JUNGLE 1

Pure cotton Panama

Soak it completely in lukewarm water inside and out
Do not put water on leather parts.
Only use soap to clean the product.
Rinse it well.
Dry the bag upside down.
When drying, make sure to protect the fabric of the leather parts with absorbent paper.
Do not put the bag in the washing machine.
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use solvent.

leather suède

MIKE SUEDE CITRON 1

Real suède

Use only a special suede brush.
Keep your product away from contact with grease, and cream, make-up and parfum.
Beware not to scratch or rub your product against abrasives surfaces.Keep your product away from damp or humid environnements and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors, overheated by the sun, etc).
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use water to clean your product in leather suede.
Never use soap or solvent.

 

linen

Bivouac lin blanc face

Pure linen

Soak it completely in lukewarm water inside and out
Clean it with soap
Rinse it well.
Dry the bag upside down, the leather will dry evenly.
When drying, make sure to protect the fabric of the leather parts with absorbent paper. It will take a long time to dry, but your bag will be  like new.
Do not put the bag in the washing machine.

Stonewashed

Pure cotton Stonewashed

Soak it completely in lukewarm water inside and out
Do not put water on leather parts.
Only use soap to clean the product.
Rinse it well.
Dry the bag upside down.
When drying, make sure to protect the fabric of the leather parts with absorbent paper.
Do not put the bag in the washing machine.
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use solvent.

leather suède frappé

GRAND CABAS VVF TERRE 1

Real suède frappé

Use only a special suede brush.
Keep your product away from contact with grease, and cream, make-up and parfum.
Beware not to scratch or rub your product against abrasives surfaces.Keep your product away from damp or humid environnements and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors, overheated by the sun, etc).
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use water to clean your product in leather suede.
Never use soap or solvent.

 

Matierials

Origin materials

The pure cotton, pure linen, pure wool that we use are origin France.

These materials are manufactured, crafted, dyed with exclusive colors and woven with natural fibers by producers, manufacturers, artisans located in France.

Our high standards lead us to select French suppliers, however, our historic supplier located in France having unfortunately closed, we also work with the best Italian and Spanish tanners, these leathers have no equivalent in France.

The soft leather, split leather, full grain leather, hair leather that we select are vegetable tanned in the traditional way with plant extracts.
Vegetable tanning is done using tannins extracted from trees such as oak.

Our materials are selected with the greatest care for their quality and durability.

 

Manufacturing

Made in France 100%

Since the beginning in 1992, our production is entirely and exclusively made in the Southwest of France, in a single workshop in Mussidan located in Dordogne.

Real know-how is applied to the creation of the collections.
This know-how guarantees the quality and durability of our products.

By mastering the entire process of making and manufacturing, we constantly maintain our high standards, with uncompromising quality. You would carry your bag for several seasons and several years.

 

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assistance direct

From Monday to Friday 8H00-12H00 / 13H30-16H30

+33(0)9 62 12 38 02

Call us

4 rue Saint-Agnan 24400 Mussidan France

Address

serviceclient@tampicobags.com

Mail direct