CUSTOMER SERVICE

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ADDRESS

WORKSHOPS-OFFICES
4 RUE SAINT AGNAN
24400 MUSSIDAN FRANCE

PHONE

+33(0) 9 62 12 38 02
MONDAY TO FRIDAY
08H00 12H00 – 13H30 16H30

EMAIL

serviceclient@tampicobags.com

FAQ

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TAMPICOBAGS

WORKSHOPS-OFFICES
4 rue Saint Agnan
24400 Mussidan
FRANCE

FREQUENTLY ASKED

Can my order be shipped abroad?

France – Andorre – Allemagne – Australie – Autriche – Belgique – Cana da -Danemark – Espagne – Etats Unis (USA) – Finlande – Grece – Italie -Luxembourg – Malte – Monaco – Norvege – Nouvelle Zelande – Pays Bas -Pologne – Polynésie Française – Portugal – Royaume Uni – Russie – San Marino – Suisse – Suede – Afrique du Sud – Arabie Saoudite – Bahamas – Bahrain – Barbades – Biélorussie – Brésil – Bulgarie – Chypre – Croatie – Dominique – Estonie – Guyane Française – Hongrie – Island – Israël – Koweït – La Réunion – Lettonie – Litunie – Martinique – Maurice – Qatar-Roumanie – République Tchèque – Emirats Arabes Unis – Saint Barthélemy -Saint Martin – Sechelles – Slovénie – Slovaquie

DELIVERY TO FRANCE
Delivery with Colissimo Suivi: 48/72h

DELIVERY TO UE COUNTRIES
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO EUROPE (no- UE)
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO THE REST OF THE WORLD
Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)

How long does shipping and delivery take?

DELIVERY TO FRANCE
Delivery with Colissimo Suivi: 48/72h

DELIVERY TO UE COUNTRIES
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO EUROPE (no- UE)
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)

DELIVERY TO THE REST OF THE WORLD
Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)

Delivery takes 48 hours (Mondays to Friday) maximum within the limits of stock availability. This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…).
Your order is then handing to the carrier.
You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of you parcel

What method of payment are accepted?

ONLINE SHOP
We accept the following payment mehods in the online shop.

VISA
AMERICAN EXPRESS
MASTERCARD
CREDIT CARD

You may make your purchases in complety safety.
You pay with credit card. Ther is also the option to pay with paypal. The bank details that you trasmit on line to a registered bank are confidential and carried out in a secured environnment (SSL protocol).

PHONE ORDER
You can also pay and make your purchase by phone. Payment credit card.
Phone number: +33(0)962123802 +33(0)553810043

What should I do to return a product and how long do I have to return it?

You have a legal time frame of 14 days – as of the delivery of your order within which you must notify us of your intention to return an item, the reason for its return and return the item.

– Replace the entire article in its original packaging – only articles returns in their original condition will be accepted and reimburdes.
– Return the parcel by Colissimo Suivi to the following address:

J.MARTIN TRÉPOINTES SARL
4 RUE SAINT AGNAN
24400 MUSSIDAN
FRANCE

In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition redy to be resold and in their original packaging. They must not be worm or used, no have deteriorated in any way, no matter how small, and must be perfectly clean. Any items that is damaged, incomplete or whose original packaging has deteriorated will not be refunded or exchanged.

How will I be reimbursed?

Your refund will be made on the credit card used to pay for the product by recrediting it under the name J.MARTIN TREPOINTES “tampicobags.com”, within 24 hours from the date of return of the package reception.

Product Care?

COTTON
Shower the bag so that the fabric is completely impregnated with warm water inside / outside. Clean with detergent not too aggressive for colors (example: Marseille soap). Rinse well with the shower. Dry the bag upside down. The leather will dry evenly. When drying, be sure to protect the fabric of the leather parts with absorbent paper. Drying will be long but your bag will be like new. Do not put the bag in a washing machine.

COTTON STONEWASH
Shower the bag so that the fabric is completely impregnated with warm water inside / outside. Clean with detergent not too aggressive for colors (example: Marseille soap). Rinse well with the shower. Dry the bag upside down. The leather will dry evenly. When drying, be sure to protect the fabric of the leather parts with absorbent paper. Drying will be long but your bag will be like new. Do not put the bag in a washing machine.

COTTON LIGHT
Shower the bag so that the fabric is completely impregnated with warm water inside / outside. Clean with detergent not too aggressive for colors (example: Marseille soap). Rinse well with the shower.

LINEN
Cold clean with a hard bristle brush with mildly soapy water avoiding to pass around and on the leather part, and buckle (rivets rings and clasps).

LEATHER
Clean your bag with a soft cloth, possibly with a special leather care product. Do not use solvents.

LEATHER SUEDE
Maintenance with a suede brush. Do not use solvents

MADE IN FRANCE 100%
ADDRESS OFFICES WORKSHOPS
4 RUE SAINT AGNAN 24400 MUSSIDAN FRANCE
+33(0) 962 123 802
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