contact
+33(0)9 62 12 38 02
Monday to Friday
8H00-12H00 / 13H30-16H30
serviceclient@tampicobags.com
Mail direct
4 rue Saint-Agnan 24400 Mussidan France
Address
Support
Delivery
Return & exchange
Payment method
Product care
Frequently asked
What are the methods and rates of delivery?
DELIVERY METHODS: via Colissimo Suivi. (French Post)
DELIVERY RATES: They are calculated automatically when you place your order depending of weight and the country chosen.
You can view the amont in your shopping cart.
How long does shipping and delivery take?
DELIVERY TO FRANCE
Delivery with Colissimo Suivi: 48/72h
DELIVERY TO UE COUNTRIES
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)
DELIVERY TO EUROPE (no- UE)
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)
DELIVERY TO THE REST OF THE WORLD
Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)
Delivery takes 48 hours (Mondays to Friday) maximum within the limits of stock availability. This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…).
Your order is then handing to the carrier.
You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of you parcel.
How long does it take for my order to be processed?
Processed take generally 24 hours. This period included the time necessary to prepare your order in our workshops in Mussidan (picking, verification, package preparation, packaging, labelling etc…). You will be kept informed by email of the preparation and delivery of your package. Your order is then handing to the carrier.
Track my parcel?
In the shipping confirmation email, you will also receive a Colissimo tracking number as well as a link to find out the status of your package.
What should I do to return a product?
Notify us of your intention to return an item, the reason for its return and return the item.
- Replace the entire article in its original packaging – only articles returns in their original condition will be accepted and reimburdes.
- Return the parcel by Colissimo Suivi to the following address:
TAMPICOBAGS
J.MARTIN TRÉPOINTES SARL
4 RUE SAINT AGNAN
24400 MUSSIDAN
FRANCE
In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition redy to be resold and in their original packaging. They must not be worm or used, no have deteriorated in any way, no matter how small, and must be perfectly clean. Any items that is damaged, incomplete or whose original packaging has deteriorated will not be refunded or exchanged.
Can my order be shipped abroad?
DELIVERY TO FRANCE
Delivery with Colissimo Suivi: 48/72h
DELIVERY TO UE COUNTRIES
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)
DELIVERY TO EUROPE (no- UE)
Delivery with Colissimo Suivi International, between 3 to 8 days (in fonction of the selected country of delivery)
DELIVERY TO THE REST OF THE WORLD
Delivery with Colissimo Suivi International, between 3 to 15 jours (in fonction of the selected country of delivery)
France – Andorre – Allemagne – Australie – Autriche – Belgique – Cana da -Danemark – Espagne – Etats Unis (USA) – Finlande – Grece – Italie -Luxembourg – Malte – Monaco – Norvege – Nouvelle Zelande – Pays Bas -Pologne – Polynésie Française – Portugal – Royaume Uni – Russie – San Marino – Suisse – Suede – Afrique du Sud – Arabie Saoudite – Bahamas – Bahrain – Barbades – Biélorussie – Brésil – Bulgarie – Chypre – Croatie – Dominique – Estonie – Guyane Française – Hongrie – Island – Israël – Koweït – La Réunion – Lettonie – Litunie – Martinique – Maurice – Qatar-Roumanie – République Tchèque – Emirats Arabes Unis – Saint Barthélemy -Saint Martin – Sechelles – Slovénie – Slovaquie
What is the payment method ?
ONLINE SHOP
CREDIT CARD
We accepted the following payment methods in the online shop.
VISA
AMERICAN EXPRESS
MASTERCARD
CARTES DE CRÉDITS
PAYPAL
GOOGLE PAY
APPLEPAY
You may make your purchases in complety safety. You pay with credit card. The bank details that you trasmit on line to a registered bank are confidential and carried out in a secured environnment Protocol SSL.
You can also pay with PAYPAL.
You can also pay and make your purchase by phone:
+33(0)962123802
+33(0)553810043
How will I be reimbursed?
Your refund will be made on the credit card used to pay for the product by recrediting it under the name J.MARTIN TREPOINTES “tampicobags.com”, within 24 hours from the date of return of the package reception.
Product care?
COTTON
Soak it completely in lukewarm water inside and out
Do not put water on leather parts.
Only use soap to clean the product.
Rinse it well.
Dry the bag upside down.
When drying, make sure to protect the fabric of the leather parts with absorbent paper.
Do not put the bag in the washing machine.
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use solvent
STONEWASHED
Soak it completely in lukewarm water inside and out
Do not put water on leather parts.
Only use soap to clean the product.
Rinse it well.
Dry the bag upside down.
When drying, make sure to protect the fabric of the leather parts
with absorbent paper.
Do not put the bag in the washing machine.
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use solvent.
LEATHER SUEDE
Use only a special suede brush.
Keep your product away from contact with grease, and cream, make-up and parfum.
Beware not to scratch or rub your product against abrasives surfaces.
Keep your product away from damp or humid environnements and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors, overheated by the sun, etc).
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use water to clean your product in leather suede.
Never use soap or solvent.
LEATHER
Keep your product away from contact with grease, and cream, make-up and parfum.
Beware not to scratch or rub your product against abrasives surfaces.
Keep your product away from damp or humid environnements and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors, overheated by the sun, etc).
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as material that may transfert their colored pigments onto the product.
Never use water to clean your product.
Never use soap or solvent
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